Add a payment card and view your subscription
You can manage your Expensify subscription anytime from your account settings—update your billing info, request early cancellation, or delete a workspace if you’re the billing owner.
View and manage your subscription under Account > Subscription.
Who can manage billing and subscription actions in New Expensify
Only the billing owner can:
- Add or change the payment card
- Request early cancellation of an annual plan
- Delete a paid workspace
If you don’t see these options, you’re likely not the billing owner.
To confirm who the billing owner is:
- Go to the Workspaces tab (left side on web, bottom tab on mobile).
- Look for the Billing owner column for the relevant workspace.
You’ll need to be listed as the billing owner to make subscription changes.
Where to access subscription settings
To manage your subscription:
- On web: Click your profile icon, then go to Account > Subscription in the left-hand navigation tabs.
- On mobile: Tap the Account tab at the bottom, then select Subscription.
How to update your Expensify billing card
If you’re the billing owner, to add or change your Expensify billing card:
- Go to Account > Subscription.
- Click Add a payment card or Edit next to your existing card.
- Enter your new card details and click Save.
If you don’t see these options, you’re likely not the billing owner.
How to manage your subscription details
You can view and update your plan details from the Subscription section:
- Add a payment card: Connect the credit card you want to use to pay for Expensify each month.
- Current plan: View your subscription type and number of seats.
- Billing info: See your payment method and next renewal date.
- Auto-renew: Check when your subscription will automatically renew (e.g., Renews on Nov 1, 2026).
- Auto-increase annual seats: See how much you could save by automatically increasing seats if your team grows.
Note: Enabling auto-increase will extend your annual subscription end date.
To access the Subscription section:
- On web: Click your profile icon, then go to **Account > Subscription **in the navigation tabs on the left.
- On mobile: Tap the Account tab at the bottom, then select Subscription.
How to request early cancellation of an annual subscription
- Go to Account > Subscription.
- Click Request early cancellation.
- Follow the prompts. Your request may be processed automatically or reviewed by our team.
Note: This option is only available to the billing owner and early cancellation is not available to all members.
How to stop billing for a paid workspace
To stop being charged for Expensify, you’ll need to either:
- Delete the paid workspace, or
- Transfer billing ownership to another member.
Note: If you’re on an annual subscription, you can’t delete your last workspace unless you’ve first requested and received early cancellation.
How to delete a workspace in Expensify
Only the billing owner can delete a workspace.
- On web, go to the Workspaces tab in the left navigation.
On mobile, tap the Workspaces tab at the bottom. - Find the workspace you want to delete.
- Click the three dots next to it and select Delete workspace.
- Confirm when prompted.
Note: This action is permanent and cannot be undone.
ADD A SCREENSHOT HERE. Suggestion: Deleting a workspace via the three-dot menu in the Workspaces tab.
How to transfer billing ownership in Expensify
To transfer billing responsibility to another Workspace Admin, ask that member to follow these steps to transfer billing ownership.
Only Workspace Admins can transfer billing ownership to themselves - it’s not possible for someone else to transfer ownership to them.
What to do if you can’t update a subscription
If you’re blocked from updating billing settings, canceling early, or deleting a workspace, it’s likely because you’re not the billing owner.
If you are a Workspace Admin, you can transfer billing ownership to yourself by following the steps to transfer billing ownership.
FAQ
Why don’t I see the option to cancel or delete my workspace?
Only the billing owner can cancel a subscription or delete a workspace. To confirm if you’re the billing owner, go to the Workspaces tab and check the Billing owner column for the relevant workspace.
Can I delete a workspace if I’m on an annual subscription?
Only if you’ve been granted early cancellation. Otherwise, you’ll need to either wait for the subscription to end or request early cancellation first.
Will deleting a workspace stop all billing?
No — billing continues as long as you own any paid workspace. To fully stop billing, you’ll need to delete or transfer all paid workspaces associated with your account.
