title: Managing subscriptions in Expensify description: Learn how to cancel a monthly or annual subscription, request early cancellation, update your payment method, or fix blocked billing actions. keywords: [cancel subscription, update payment method, early cancellation, billing issues, subscription blocked, change card, subscription renewal] internalScope: Audience is billing owners. Covers subscription types, cancellation logic, early cancellation, updating payment methods, and billing blocks. Does not cover workspace deletion or transferring billing ownership. —

How to manage subscriptions in Expensify

If you’re the billing owner for a paid workspace, you can manage the subscription type, update the payment method, or cancel the subscription.

How to cancel a monthly subscription in Expensify

Billing owners can cancel monthly subscriptions at any time.

1. Go to your workspace’s subscription settings.
2. Select the option to cancel the subscription.
3. The cancellation will take effect at the end of the current billing period.

No further charges will be made after the final renewal.

How to cancel an annual subscription in Expensify

Annual subscriptions are a fixed-term commitment. They cannot be canceled mid-term without approval.

To request early cancellation:

1. Go to your subscription settings.
2. Choose the Request Early Cancellation option.
3. Submit the request for review.

The request may be automatically approved or reviewed by Expensify. If not approved, charges continue through the end of the subscription term.

How to update your payment method

Only the billing owner can update the payment method used for subscription charges.

To update your card:

1. Go to your subscription or billing settings.
2. Choose Update Payment Method.
3. Enter a valid credit or debit card.

If your current card is expired, invalid, or has insufficient funds, billing actions will be blocked until the issue is resolved.

When subscription actions are blocked

You may not be able to manage your subscription if:

• You’re not the billing owner
• The payment method on file is expired or invalid
• The workspace is on an active annual subscription and early cancellation hasn’t been approved

In these cases, you’ll need to resolve the payment issue or request early cancellation before making changes.

FAQ

How do I cancel a monthly subscription?

Go to your workspace’s subscription settings and cancel the plan. The cancellation will apply at the end of the billing period.

Can I cancel an annual subscription early?

Not automatically. You can submit an early cancellation request, but approval is required. If not approved, billing continues until the end of the subscription term.

What happens if my payment method is invalid?

Subscription charges will fail, and billing actions may be blocked. You must update the card on file before you can manage billing or subscriptions.

Why can’t I cancel my subscription?

You may not be the billing owner, or you’re on an annual plan without early cancellation approval. In either case, you won’t be able to make changes until those issues are resolved.

Can I pause a subscription?

No. Expensify does not offer subscription pausing. You can either maintain or cancel your subscription depending on your plan type.